Proud Traditions – Bold Ambitions
Located in the heart of Warwick, Condamine Medical Centre places a significant focus on managing chronic disease, specifically its Diabetes Program. Our experienced team offers a wide range of clinical services in a welcoming, fully accredited environment.
AGPAL accredited practice committed to high standards of care.
53 Wood Street, Warwick QLD 4370
Mon–Fri: 8:00am–5:00pm · Sat: 8:30am–12:00pm
The Condamine Medical Centre (CMC) has embarked on an exciting new chapter in 2025 with the arrival of its new owners, Dr Jonathan 'Casey' Going and Dr Yesenia 'Senya' Going, just in time to celebrate 25 years of care to the community. This dynamic duo brings not only extensive medical expertise but also a deep commitment to the Warwick and surrounding communities.
Dr Casey and Dr Senya's journey is a testament to the power of shared passion and perseverance. Their story began in the classrooms of Warwick High School, where a farm boy from Freestone Primary and a bright, ambitious student from Central State first crossed paths. Bonding over their shared "nerdy" interests and a healthy dose of competitiveness in Year 8, they formed a friendship that would shape their futures.
Their academic paths converged once again at the Queensland Academy of Health Science, where their shared love of learning and medicine deepened. By the age of 20, they had become partners in both life and ambition, tying the knot and setting out on a journey to make a difference in the lives of others through their medical careers.
For the Goings, CMC is more than a professional milestone—it holds profound personal significance. Both Dr Casey and Dr Senya grew up as patients of the clinic, receiving care that left a lasting impression on their young lives. Later, during their medical training, they returned to CMC as students and GP Registrars, further cementing their connection to the practice and its legacy of excellence.
Now, as the proud parents of two young boys, the Goings have taken the reins from the esteemed former directors, Dr Lynton Hudson and Dr Louise Clarke. They are honoured to carry forward the legacy of compassionate, patient-centred care that CMC has upheld for decades.
In addition to preserving the proud traditions of CMC, Dr Casey and Dr Senya are determined to bring fresh energy and bold initiatives to the practice. Their focus is on enhancing services and improving patient outcomes, ensuring that CMC continues to meet the evolving needs of the Warwick and surrounding communities.
Joined in their shared values of empathy, innovation, and excellence, the Goings aim to build upon the clinic's strong foundation while embracing opportunities to modernize and expand its offerings.
The transition of ownership marks not just the passing of the torch but also the beginning of a new era for The Condamine Medical Centre. With their deep community ties, unwavering dedication, and shared vision for patient-focused care, Dr Casey and Dr Senya embody the spirit of CMC.
Here's to the next chapter of care, compassion, and community at the Condamine Medical Centre!
At CMC we honour our proud traditions while embracing bold ambitions to redefine healthcare excellence. We are committed to delivering seamless continuity of care for our patients, ensuring their well-being through personalised, compassionate and innovative medical services.
To set the benchmark for excellence in patient-centred care, practitioner support and professional development. We aspire to provide concierge-level services that empower practitioners to deliver outstanding healthcare while fostering an environment of continuous learning and growth for our dedicated staff. Guided by innovation and a commitment to wellbeing, we aim to redefine the standards of healthcare delivery in our community.
To foster a healthcare environment where patients receive unwavering support, practitioners thrive with concierge service and staff grow through professional development opportunities. By upholding our strong legacy and embracing innovation, we create a clinic that serves as a pillar of excellence in our community and the wider medical community.
Our practice policies and procedures for patients
The patients' Charter sets out your rights and responsibilities.
The doctor–patient partnership is a collaboration based on mutual respect. Within the partnership both patients and doctors have rights as well as responsibilities.
If you have any questions about these rights and responsibilities, please do not hesitate to ask your doctor.
We are committed to respecting your rights as a patient. In addition, we appreciate your efforts in partnering with us to best address your healthcare needs. If you have any concerns about your care or feel that your rights have not been respected, please let us know. Timely feedback helps us to make sure we are meeting your needs.
If you have a concern, please bring it to the attention of your doctor or our friendly team.
You may also contact:
Our practice complies with both laws and the National and Health Privacy Principles (NPPs). This act gives individuals the right to know what information a private sector organisation holds about them, the right to access this information and also make corrections if they consider data is incorrect.
These rules set out how personal information must be collected and managed in the public health sector environment.
The individual privacy principles for health reflect in part the unique nature of personal information in the health context and provides greater consistency across the Australian health sector.
In summary, the NPPs cover:
This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Condamine Medical Centre will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes.
The information we will collect about you includes your:
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
Our practice may collect your personal information in several different ways.
We sometimes share your personal information:
Only people who need to access your information will be able to do so. Our practice will not share personal information with any third party without your consent, other than as described in this policy.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Our practice stores all personal information securely in electronic formats, in protected information systems by unique usernames and passwords on a terminal server.
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing addressed to the Practice Manager and our practice will respond within a reasonable time of 30 days. You may be required to see your doctor to further discuss accessing your records and a fee may be incurred.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. You may request that we correct or update your information in writing to Practice Manager, Condamine Medical Centre.
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.
Feedback forms are located on the main reception counter or please feel free to speak with our Management Team, either in person or by phoning (07) 4666 9666. You can also email us at feedback@conmed.com.au (non-reply service, we aim to respond within 30 days).
Alternatively, you can contact the Office of the Health Ombudsman, PO Box 13281, George St, Brisbane QLD 4003. Phone 133 646, Email: complaints@oho.qld.gov.au. You may also contact the OAIC at www.oaic.gov.au or call 1300 363 992.
We do not collect personal health information on the Condamine Medical Centre website.
This policy will be reviewed regularly and updated in accordance with the legislation. New policies will be available in our waiting areas, reception and our practice website.
The Australian Privacy Principles (or APPs) are the cornerstone of the privacy protection framework in the Privacy Act 1988 (Privacy Act). They apply to any organisation or agency the Privacy Act covers.
There are 13 Australian Privacy Principles and they govern standards, rights and obligations around:
The Australian Privacy Principles are principles-based law, giving organisations flexibility to tailor their personal information handling practices. They are also technology neutral, allowing them to adapt to changing technologies.
A breach of an Australian Privacy Principle is an 'interference with the privacy of an individual' and can lead to regulatory action and penalties.
At Condamine Medical Centre, we utilise carefully selected artificial intelligence (AI) tools including Microsoft Copilot and MBS Pro, to support our team in delivering efficient, accurate, and high-quality care. These tools assist with administrative tasks such as drafting communications, organising information, and supporting billing and compliance processes, helping reduce administrative workload and allowing our clinicians to focus on patient care.
In line with RACGP Standards and Australian Privacy Principles, your privacy, confidentiality, and autonomy remain central to everything we do. Any use of AI within your care is guided by strict requirements to ensure that only the minimum necessary information is used, and only for a clear and appropriate purpose. Importantly, AI does not replace clinical judgement – all clinical decisions and documentation are reviewed and confirmed by a qualified practitioner.
Before your consultation commences, we will ensure you are informed if AI tools may be used in a way that involves your personal information or supports your care. You have the right to ask questions and to provide or withhold consent. As part of our commitment to informed consent, we will explain:
This ensures you can make an informed decision about your care, consistent with our obligation to provide clear, understandable information prior to obtaining consent.
Our approach ensures that technology enhances – not replaces – the trusted relationship between you and your healthcare provider.
Commencing 1st June 2023, the CMC will introduce a new wound dressing policy* with the first consumable dressing provided during the appointment in our Casualty Department. Subsequent dressings are the financial responsibility of the patient and are required to be brought along by the patient, for future appointments.
*In some circumstances CMC may provide additional dressings and this will be at the Practitioner’s discretion.
Appointments can be made via the CMC on-line booking service and every effort is made to accommodate preferred time and practitioner. CMC staff will endeavour to contact you if there has been an unforeseen delay or the practitioner has been called away.
If you require additional time with the practitioner, it is important to request a long consultation. All medical and minor operations including driver licence medicals require additional time.
We offer all routine childhood immunisations. Please inform our team when booking these appointments.
If you require the services of an interpreter, please let us know.
CMC offers online Medicare claiming for patients who have registered their details through Medicare, on paid accounts. Rebates are paid directly into the patient's nominated account within two to three working days.
The Condamine Medical Centre has partnered with Hello Home Doctors for provision of after-hours service — please contact them on 134 100. For urgent medical attention please call 000 for ambulance assistance or present to the Warwick Hospital Emergency Department, Locke Street, Warwick. Alternatively, you can contact the St Vincent's Private Hospital Casualty Department on (07) 4690 4444.
Home visits are available, on request, for regular patients of CMC, who are unable to attend the centre due to a medical condition. Our on-site practitioners are also available to visit patients in hospital and nursing homes.
Should you need to contact a practitioner, a message will be taken by our Reception Team.
When requesting a referral to a specialist, firstly make an appointment to see one of our practitioners who will assess the nature and urgency of your individual needs.
CMC offers a reminder system for patients. If you do not wish to participate, please let us know.
Confirmation of receipt of test results are sent to patients by SMS to your mobile phone or by letter (if we do not have a mobile number listed for you), either stating the results are fine or that you need to book an appointment with one of our practitioners. If the matter is urgent, a practitioner will contact you directly.
Payment is required at the conclusion of your consultation. Cash, EFTPOS and all major credit cards are accepted. Additional costs may be incurred if you have extra procedures or tests (the practitioner or a member of the Reception Team will advise you of this).
Your answer will help to provide the best possible care for all Australians.
Email us at feedback@conmed.com.au (note – this is a non-reply service however your feedback will be acknowledged).
While we believe that any concerns you may have are best dealt with within the practice, we also provide you with the following details, should you feel you need to take the matter to a third party.
Office of the Health Ombudsman
PO Box 13281, Brisbane QLD 4003
Phone: 133 646
Website: www.oho.qld.gov.au
Condamine Medical Centre expects that all patients and visitors will be respectful and courteous when interacting with staff. Patients and visitors should:
Condamine Medical Centre staff will:
Should Condamine Medical Centre staff be subject to abusive, threatening, or violent behaviour, they will:
Downloadable forms and consent documents
Helpful health resources and support organisations
Smiling Mind
Meditation, mindfulness and sleep support for children, young people and adults.
Sleep Ninja
Free, evidence-based app for young people aged 12–16 experiencing sleep problems.
